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Frequently asked questions

What is the return policy?

Mass Tyres will refund or exchange all goods if you return them within 7 days of purchase, provided that the goods must still be in their original condition and packaging and not have been used. You will also be required to present the original tax invoice. The goods we exclude from the 7 day exchange or refund policy are: unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition, sold and the packaging, if transparent, has not been opened yet;

Any goods or items bought by an agreement or coupled or by special order then returns will only be accepted and entertained if defective. Delivery cost of items purchased and to get the items back to us will be the sole responsibility of the customer and we will not be held responsible for any costs.

When will I get my order?

We will work quickly to ship your order as soon as possible. Delivery time will take place between 3 to 7 working days. Delivery cost is not refundable.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

© 2026 Mass Tyres, A subsidiay of Envara Holdings.

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